Module

Creating a Case from email

3 Tópicos

25 min

Visível para: All users

Applies to: Pega Customer Service '25

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Intermediate

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation overview

5 min

Automatic AI mapping of entities for Email Bot

5 min

Creating a Case from email

10 min

Quiz do módulo

5 min

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