Search
Grouping fields in Views
-
Module
Grouping fields in Views
1 Topic
10 mins
-
Group fields to improve UI presentation and provide a cleaner, improved user experience (UX).
Initiating a call from a messaging interaction
-
Module
Initiating a call from a messaging interaction
1 Topic
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Localizing application content
-
Module
Localizing application content
2 Topics
30 mins
-
Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.
Low-code defined
-
Module
Low-code defined
5 Topics
50 mins
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
MLOps
-
Module
MLOps
3 Topics
30 mins
-
In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Mobile apps for Pega applications
-
Module
Mobile apps for Pega applications
2 Topics
20 mins
-
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Topics
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
-
Module
Next best action and customer interactions
2 Topics
20 mins
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega case management for designers
-
Module
Pega case management for designers
10 Topics
1 hr 50 mins
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Constellation design system
-
Module
Pega Constellation design system
2 Topics
30 mins
-
This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...