Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...