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Best practices for the Pega Cosmos design system
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Module
Best practices for the Pega Cosmos design system
7 Topics
1 hr 45 mins
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In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...
Best practices of the Pega Constellation design system
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Module
Best practices of the Pega Constellation design system
10 Topics
2 hrs 5 mins
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In this module, learn the best practices for designing in the Pega Constellation design system, including how to work with general design standards...
Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Topics
40 mins
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Module
Configuring Digital Messaging Manager
8 Topics
1 hr 10 mins
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Design system history and definition
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Module
Design system history and definition
3 Topics
41 mins
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This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...
Determination of user and business needs
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Module
Determination of user and business needs
4 Topics
47 mins
Pega Platform 8.5 -
This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...
Determining user and business needs
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Module
Determining user and business needs
4 Topics
47 mins
Pega Platform '24 -
This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...
Features of the Pega Constellation design system
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Module
Features of the Pega Constellation design system
5 Topics
1 hr 15 mins
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In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail.
Features of the Pega Cosmos design system
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Module
Features of the Pega Cosmos design system
5 Topics
1 hr 15 mins
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In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail.
Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Topics
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...