Search
Creating Insights for BAs
-
Challenge
Creating Insights for BAs
2 Tasks
25 mins
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Tasks
30 mins
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Manipulating application data for BAs
-
Challenge
Manipulating application data for BAs
2 Tasks
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Validating data against business logic for BAs
-
Challenge
Validating data against business logic for BAs
1 Task
10 mins
-
With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...