Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

When building an application in Pega Platform, consider packaging certain assets separately by version, to promote their effective reuse and minimize...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...