This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...