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Determination of user and business needs

  • Module

    Determination of user and business needs

    4 Topics

    47 mins

    Pega Platform 8.5 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Determining user and business needs

  • Module

    Determining user and business needs

    4 Topics

    47 mins

    Pega Platform '24 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Features of the Pega Constellation design system

  • Module

    Features of the Pega Constellation design system

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • Module

    Features of the Pega Cosmos design system

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Implementing and deploying Pega Care Management

  • Module

    Implementing and deploying Pega Care Management

    6 Topics

    55 mins

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

UI from the designer perspective

  • Module

    UI from the designer perspective

    11 Topics

    1 hr 16 mins

    Visible to: All users
  • This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions. 

Pega case management for designers

  • Module

    Pega case management for designers

    10 Topics

    1 hr 50 mins

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega UX solution advantages

  • Module

    Pega UX solution advantages

    7 Topics

    1 hr 30 mins

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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