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Lead System Architect
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Mission
Lead System Architect
8 Missions
1 Module
1 Challenge
2 days 12 hrs 35 mins
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The Lead System Architect mission is an advanced mission for Certified Pega Senior System Architects who are ready to take on the Certified Pega Lead...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Customer Service Foundation
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Mission
Pega Customer Service Foundation
6 Modules
3 Challenges
3 hrs 20 mins
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Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Modules
7 Challenges
5 hrs 40 mins
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Smart Claims Engine Foundation
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Mission
Pega Smart Claims Engine Foundation
4 Modules
2 hrs 25 mins
Pega Smart Claims Engine for Healthcare 8.7 -
An introduction to the Pega Smart Claims Engine™ for Healthcare application, this mission provides a high-level overview of the technology stack on...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Authenticating customers using Digital Messaging
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Module
Authenticating customers using Digital Messaging
2 Topics
20 mins
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Business conditions
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Module
Business conditions
2 Topics
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Claim navigation in Pega Smart Claims Engine
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Module
Claim navigation in Pega Smart Claims Engine
5 Topics
1 hr 20 mins
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
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Module
Coexistence for Constellation service requests
5 Topics
40 mins
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...