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Managing roles and users in Deployment Manager

  • Module

    Managing roles and users in Deployment Manager

    3 Topics

    17 mins

    All Products Visible to: All users
  • In this module, you learn about the following aspects of Deployment Manager:

    • Using the privileges that control access to the features available on...

Monitoring the Deployment Manager pipelines

  • Module

    Monitoring the Deployment Manager pipelines

    3 Topics

    20 mins

    Visible to: All users
  • In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Low-Code App Factory introduction

  • Module

    Pega Low-Code App Factory introduction

    2 Topics

    22 mins

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Topics

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Performing Pega scenario testing

  • Module

    Performing Pega scenario testing

    6 Topics

    35 mins

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

Performing Pega unit testing

  • Module

    Performing Pega unit testing

    7 Topics

    53 mins

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

Pipeline templates

  • Module

    Pipeline templates

    6 Topics

    41 mins

    All Products Visible to: All users
  • This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Quality visualization for a Pega Platform application

  • Module

    Quality visualization for a Pega Platform application

    3 Topics

    25 mins

    All Products Visible to: All users
  • This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Script adherence

  • Module

    Script adherence

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Suggested cases

  • Module

    Suggested cases

    3 Topics

    25 mins

    Visible to: All users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

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