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Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
6 Topics
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enhanced interrogation options
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Module
Enhanced interrogation options
6 Topics
45 mins
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Enriching data with third party providers
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Module
Enriching data with third party providers
2 Topics
20 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Error resolution and troubleshooting
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Module
Error resolution and troubleshooting
4 Topics
30 mins
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Establishing the robotic infrastructure
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Module
Establishing the robotic infrastructure
4 Topics
35 mins
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Simulating an external data source
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Module
Simulating an external data source
1 Topic
25 mins
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Features of the Pega Constellation design system
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Module
Features of the Pega Constellation design system
5 Topics
1 hr 15 mins
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In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail.
Features of the Pega Cosmos design system
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Module
Features of the Pega Cosmos design system
5 Topics
1 hr 15 mins
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In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail.
Field values
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Module
Field values
1 Topic
15 mins
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...