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Activities

Activities and automations

  • Module

    Activities and automations

    3 Topics

    35 mins

    Pega Platform 8.8 Visible to all users
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...

Automating actions when a property value changes

Background processing

Circumstancing case processing

Deployment Manager

  • Module

    Deployment Manager

    4 Topics

    38 mins

    All Products Visible to all users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Implementing service requests

  • Module

    Implementing service requests

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to all users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Promoting rule reuse with relevant records

Reviewing log files

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