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Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Topics
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Assessing application performance
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Challenge
Assessing application performance
2 Tasks
10 mins
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Reviewing log files
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Challenge
Reviewing log files
1 Task
15 mins
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...