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The Discover phase and your MLP
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Module
The Discover phase and your MLP
12 Topics
1 hr 55 mins
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express introduction
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Module
Pega Express introduction
3 Topics
20 mins
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
6 Topics
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
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Module
Intelligent routing
4 Topics
1 hr
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Express phases
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Module
Pega Express phases
4 Topics
25 mins
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The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
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Module
Low code during the Build phase
5 Topics
55 mins
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
MLOps
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Module
MLOps
3 Topics
30 mins
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In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Next best action and customer interactions
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Module
Next best action and customer interactions
2 Topics
20 mins
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Customer Decision Hub for Collections
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Module
Pega Customer Decision Hub for Collections
6 Topics
45 mins
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...