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Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Prioritizing robots for work adjustments
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Module
Prioritizing robots for work adjustments
14 Topics
1 hr 35 mins
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...
Production readiness during the Adopt phase
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Module
Production readiness during the Adopt phase
4 Topics
50 mins
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Project structure in Pega Robot Studio
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Module
Project structure in Pega Robot Studio
7 Topics
40 mins
Pega Robotic Automation 22.1 -
Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...
Reporting in Pega Robot Manager
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Module
Reporting in Pega Robot Manager
6 Topics
1 hr 20 mins
Pega Robot Manager 8.5.1 -
The reporting feature in Pega Robot Manager™ extends the reporting capabilities found in Pega Platform™. You can create, edit, and view reports from...
Robot Inspector and Debugging in Pega Robot Studio
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Module
Robot Inspector and Debugging in Pega Robot Studio
7 Topics
45 mins
Robotic Process Automation -
Robot Inspector provides the developer with more flexibility to test specific procedure automations and other project items and components within a...
Robotic automation and Pega integration
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Module
Robotic automation and Pega integration
5 Topics
30 mins
Pega Robotic Automation 22.1 -
While Pega platform provides an array of connectivity options with various applications at an enterprise, there are times where Pega does not or...
Robotic package deployment
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Module
Robotic package deployment
3 Topics
20 mins
Pega Robotic Automation 22.1 -
Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...
Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Topics
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Sharing of work between users in Robot Manager
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Module
Sharing of work between users in Robot Manager
5 Topics
30 mins
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...