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Next best action and customer interactions
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Module
Next best action and customer interactions
2 Topics
20 mins
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Organization of work for robots
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Module
Organization of work for robots
6 Topics
55 mins
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Out-of-the-box configurations
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Module
Out-of-the-box configurations
7 Topics
49 mins
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Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...
Pausing and resuming Case processing
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Module
Pausing and resuming Case processing
1 Topic
15 mins
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Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Pega case management for designers
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Module
Pega case management for designers
10 Topics
1 hr 50 mins
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Customer Decision Hub for Collections
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Module
Pega Customer Decision Hub for Collections
6 Topics
45 mins
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Customer Service performance considerations
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Module
Pega Customer Service performance considerations
3 Topics
30 mins
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Email Bot configuration
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Module
Pega Email Bot configuration
3 Topics
45 mins
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Pega Low-Code App Factory introduction
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Module
Pega Low-Code App Factory introduction
2 Topics
22 mins
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Platform applications
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Module
Pega Platform applications
4 Topics
30 mins
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Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...