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Pega Call introduction
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Module
Pega Call introduction
3 Topics
25 mins
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...
Pega case management for designers
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Module
Pega case management for designers
10 Topics
1 hr 50 mins
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega CLM and KYC strategic application
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Module
Pega CLM and KYC strategic application
4 Topics
55 mins
Pega Know Your Customer for Financial Services 8.7 -
Familiarize yourself with the business problems that Pega Client Lifecycle Management and Know Your Customer TM can solve. The Pega CLM and KYC...
Pega Cloud
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Module
Pega Cloud
3 Topics
40 mins
Pega Cloud for Government -
Become familiar with Pega's Software-as-a-Service offering by understanding the standard Pega Cloud® Services package, as well as the responsibilities...
Pega Collections introduction
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Module
Pega Collections introduction
2 Topics
15 mins
Pega Customer Service 8.7 -
Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...
Pega Constellation design system
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Module
Pega Constellation design system
2 Topics
30 mins
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega Customer Decision Hub for Collections
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Module
Pega Customer Decision Hub for Collections
6 Topics
45 mins
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Customer Profile Designer
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Module
Pega Customer Profile Designer
4 Topics
50 mins
Pega Customer Decision Hub 8.6 -
Pega Customer Profile Designer allows users to define customer profile data with aggregate properties and summaries, and enables Pega Customer...
Pega Customer Service best practices
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Module
Pega Customer Service best practices
2 Topics
1 hr
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Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...
Pega Customer Service overview
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Module
Pega Customer Service overview
3 Topics
20 mins
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This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...