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2 hrs 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 hrs 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
2 hrs 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...
The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
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