Search
Script adherence
-
Module
Script adherence
3 Topics
20 mins
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Security audits in Pega Platform
-
Module
Security audits in Pega Platform
4 Topics
1 hr 20 mins
Pega Platform '23 -
Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...
Security Checklist awareness
-
Module
Security Checklist awareness
1 Topic
20 mins
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Selling to businesses, individuals, and households
-
Module
Selling to businesses, individuals, and households
4 Topics
25 mins
-
Pega Sales Automation™ supports both business-to-business (B2B) and business-to-consumer (B2C) selling modes. Regardless of whether you sell to...
Service requests
-
Module
Service requests
9 Topics
50 mins
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
-
Module
Web services
1 Topic
15 mins
-
Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Setting chat and messaging behavior
-
Module
Setting chat and messaging behavior
4 Topics
35 mins
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
Module
Setting up Messaging AI
5 Topics
50 mins
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Sharing of work between users in Robot Manager
-
Module
Sharing of work between users in Robot Manager
5 Topics
30 mins
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Simulation
-
Module
Simulation
3 Topics
20 mins
Pega Process Mining -
Based on analysis findings, you can run simulations to help you determine the potential ROI for process enhancements. For example, you can run a...