In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

Use the following...