Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...

As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...