You want to place an order in an online shopping application. As you advance through the case, you do not receive instructions. The lack of user guidance makes it difficult to determine the purpose of each step and what information you must enter. For example, a step in the application collects customer billing address and credit card details to complete the order. The lack of user guidance causes you to mistakenly enter your shipping address rather than the billing address associated with your credit card.
Step instructions identify what users must accomplish in that assignment. Add instructions to steps that require users to enter information. Users see instructions when receiving an input prompt in a form. For example, in the Collect Information step named Enter payment information, the application developers add instructions that direct customers to enter a billing address and credit card information.
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