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Module

User guidance

4 Topics

25 mins

 Visible to all users
Beginner Pega Platform Case Management English

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

After completing this module, you should be able to:

Identify the role of case status in case processing
Identify when status changes occur during case processing
Identify the role of instructions in assigning tasks to users
Add instructions to an assigned task

Available in the following missions:

Low-Code App Builder Case Management Foundation

Topics

Case status

5 mins

Changing case statuses

5 mins

Assignment instructions

5 mins

Adding instructions to assignments

5 mins

Module Quiz

5 mins

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