Skip to main content
Print

Module

User guidance

Archived

4 Topics

25 mins

 Visible to: All users
Beginner Pega Platform Case Management English
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded. Click here to continue your progress in the latest version.

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

After completing this module, you should be able to:

Identify the role of case status in case processing
Identify when status changes occur during case processing
Identify the role of instructions in assigning tasks to users
Add instructions to an assigned task

Available in the following missions:

Low-Code App Builder Case Management Foundation

Topics

Case status

5 mins

Changing case statuses

5 mins

Assignment instructions

5 mins

Adding instructions to assignments

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice