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User guidance

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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

After completing this module, you should be able to:

Identify the role of case status in case processing.
Identify when status changes occur during case processing.
Identify the role of instructions in assigning tasks to users.
Add instructions to an assigned task.

Practice what you learned in the following Challenge:

Setting Case Status v5

Available in the following missions:

Low-Code App Builder v5 Introduction to Pega Platform v6 Case Management Foundation v4

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