User guidance

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.

Beginner

Case Management

Constellation

English

After completing this module, you should be able to:

Identify the role of Case Status in Case processing.

Identify when Case Status changes occur during Case processing.

Identify the role of instructions in assigning Tasks to users.

Add instructions to an assigned Task.

Practice what you learned in the following Challenge:

Setting Case Status v8

Available in the following missions:

Low-Code App Builder v7 Introduction to Pega Platform v8

Topics

Case Status

5 mins

Assignment instructions

5 mins

Module Quiz

5 mins