Module

User guidance

2 Topics

15 mins

Visible to: All users

Beginner

Pega Platform '24.2

Case Management

Constellation

English

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.

After completing this module, you should be able to:

Identify the role of Case Status in Case processing.

Identify when Case Status changes occur during Case processing.

Identify the role of instructions in assigning Tasks to users.

Add instructions to an assigned Task.

Setting Case Status v8

Low-Code App Builder v7

Case Status

5 mins

Assignment instructions

5 mins

Module Quiz

5 mins

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