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Case management for UX/UI designers

Pega’s patented case management workflow is one of the primary reasons that international businesses and governments value Pega products. Beyond simply advancing work to the next person or process, Pega’s simple yet powerful platform tracks the interdependency of work, its urgency, due dates, assignees, dependencies for completion, and many additional case workflow factors.

What designers need to know about case management

Pega refers to work items as business cases (cases for short). A case is the work performed by application users and system automations. A case is a sequence of tasks that resolve to an intended business or user goal.

As a designer, you do not need technical expertise to create cases. Using previously created storyboards, designers typically work with a certified Lead System Architect (LSA) to define the case appearance and build out cases in App Studio, Pega's low-code, multi-channel application building environment. 

However, designers must understand how a case is built, the type of information that may be found within a case, the allowed settings, and the workflow from stage-to-stage or party-to-party in App Studio. That information is reviewed in the module Pega case management for designers.

In the Pega Cosmos Designer mission, you learn how to use the Pega Cosmos design system as a front-end layer of your application, using templates and components to build case prototypes. 

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