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Module

Pega case management for designers

10 Topics

1 hr 38 mins

Visible to all users
Beginner Pega Platform 8.5 Case Management User Experience English

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

After completing this module, you should be able to:

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Describe automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties
Translate your design ideas into a Pega Platform workflow

Available in the following mission:

Pega Cosmos Designer

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