Skip to main content

Translating your design ideas to the Pega case

After mapping your storyboard and understanding how Pega Platform™ manages work within cases, it is time to translate your storyboard to the workflows of the personas that use your application.

Lay out your flow

Consider the following real-world example. A Pega designer lays out how a customer calls in with an inquiry. The designer works with their Lead System Architect (LSA) to create a mock workflow within Pega Platform, taking multiple considerations into account.

In the following image, click the + icons to see the designer's thought process. 

Review your workflow with the stakeholders and LSA. The LSA fills in the details for implementation. Collaboration is the key to success in building Pega Platform applications.

Translate the flow to a Pega case

In the following example, you can see how the designer and LSA translated the flow and mapped it to key elements within a Pega case.

In the following image, click the + icons to learn more about mapping a flow to a case.

If you are having problems with your training, please review the Pega Academy Support FAQs.

Did you find this content helpful?

100% found this content useful

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice