Change the graph options in the Process Map to show or hide graph information, such as metrics on transitions.

To access the graph options, in the Process Map, hover over the gear icon, as shown in the following figure:


Hovering over the gear icon displays a Graph options pop-up dialog box.

Graph options

Review the purpose of each graph option to decide which options you want to change.

Start and End activities

The Start and End activities on a Process Map do not originate from the data source. Pega Process Mining includes the Start and End activities in the Process Map to help you see where a path (trace) begins and ends.

The Start and End activities are particularly useful when you increase the complexity of the map by increasing the number of visible traces. You can hover over transitions from the Start and End activities to see details about the count of activities that start or end a certain way in the Process Map.

NOTE: Always select Count if you want to see metrics when you hover over the transitions connected to Start and End activities. If you select Average Duration or Total Duration from the Metrics list, then no metrics appear when you hover over Start and End transitions. Time metrics do not apply for these transitions because the time is always zero seconds. For example, a trace does not go from Start to Assigned over some time period. Instead, it starts with the Assigned activity.
The following figure shows a complex Process Map with the Start and End activities enabled. By zooming in and hovering over the transition from the Start activity to the Assigned activity, you can see that 19.6 thousand cases started with an Assigned activity in the dataset.

Initially, Process Maps show Start and End activities to ground the map. In this figure, hovering over the transition from the Start activity to the Assigned activity shows that 19.6 thousand Cases began with the Assigned activity.

Start and End activities are enabled, providing important Count details
Similarly, the End activity helps you to see how paths (traces) end in the Process Map. In the following figure, hovering over the transition from the Failure activity to the End activity shows that 841 Cases ended with the Failure activity:

In this figure, hovering over the transition from the Failure activity to the End activity shows that 841 Cases ended with the Failed activity.

End activity example
You might want to hide the Start and End activities to maximize screen space. The following figure show the same Process Map, set to the same maximum level of complexity, with the Start and End activities turned off:

Hiding the Start and End activities provides more screen space for the Process Map.

Hiding Start and End activities

Metrics on start and end transitions

The metrics on Start and End transitions are the numbers shown on the dotted lines that go from the Start activity to the end activity. The following figure shows these metrics, which can be useful for deciding how to prioritize analysis, depending on your analysis goals.

For example, in the following figure, a single Case ended with the Rejected activity. Though it is only one case, it might still be important if you are looking for outliers related to conformance analysis. The same figure shows that a little over a thousand Cases end with the Canceled activity. If you are trying to reduce the number of canceled Cases, then this number might be valuable for your analysis.


Show metrics on Start and End transitions

Showing metrics on Start and End transitions
During analysis, you might decide to hide these metrics to focus purely on metrics where Cases goes from one data source activity to another, such as from In Progress to Open. In this case, you can hide the metrics on Start and End transitions, as shown in the following figure:

Process Map Hide metrics on Start and End transitions

Hiding metrics on Start and End transitions

Edge labels

The edge labels show metrics to focus your analysis on unexpected transitions with the most statistical relevance. The numbers represent the number of events that passed through the edge. However, you can turn off the edge labels if you want to focus only on the workflow or verify that all the activities are included, as shown in the following figure:

Hiding edge labels provides a cleaner view of the Process Map so that you can focus on the workflow and which activities are included.

Hiding edge labels

Self loops

Self loops are displayed in the Process Map when transitions begin with and return to the same activity, such as going from Assigned to Assigned. Typically, you want to see self loops at some point during analysis. However, if you are not interested in self loops, you can turn off this graph option The following figure shows a self loop for an Assigned activity.

The Assigned activity has self loop, which shows as an arrow going from Assigned back to Assigned, and includes the number times that the loop occurred.

Example of a self loop in the Assigned activity

Global metrics

By default, Pega Process Mining uses the filters that you have applied to determine the card detail values and the thickness of the edges in the Process Map. If you select the show global metrics checkbox, then the Process Map uses all of the metrics in the data to determine the card details values and the thickness of the edges in the Process Map. These metrics apply for card details for activities and also transitions. The following figure is an example of the card details for a transition from the Assigned activity to Dispatched:

Clicking a tranistion displays a card details pop-up dialog box for the transition.

Example of card details for a transition