Organization
Introduction
To make it easier to interpret the data in the various charts and summaries that Pega Workforce Intelligence™ produces, set up a hierarchy that matches the organizational structure of your enterprise. This structure is composed of the following components:
- Data collectors – The associates from whom the data is collected. These associates have Pega Robot Runtime™ or Pega Workforce Intelligence Desktop Runtime installed on their computers.
- Departments – The various departments and teams that define the structure of your organization.
- Application Users – The administrators, analyst users, and report users who use the collected data to spot bottlenecks and enhance productivity
Video
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