Pega Customer Decision Hub for Collections application stack
In Pega Collections, Pega Customer Service™ communicates with Pega Customer Decision Hub™ through a series of REST API calls. The following diagram shows the application stack of the Pega Collections:
To implement industry best practices for Retail Banking, configure your Customer Decision Hub implementation application by using the accelerators for Pega Customer Decision Hub for Financial Services. For more information, see Financial Services Customer Analytical Data Model on Pega Marketplace.
The following diagram shows the application stack of Pega Collections for Financial Services, with Pega Customer Service for Financial Services using the REST API calls to access the Customer Decision Hub:
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