Pega GenAI product suite

Pega GenAI Autopilot™ is a substantial support tool in your enterprise application development environment. You can now enhance your low-code application development in App Studio with Pega GenAI Autopilot in App Studio to receive instant help and guidance. This enhancement transforms your authoring experience.  

Features of Pega GenAI Autopilot include: 

• Detailed information and steps: Get comprehensive guidance about creating or editing your application's elements. 
• Conversation storage: Store your conversations for future reference. 
• Search functionality: Search through stored conversations. 
• Resource links: Access links to Pega Knowledge resources. 

Pega GenAI Autopilot suggests Case Types, their Life Cycle, and Data Model. It also provides necessary links and guidance for creating Portals or Channels. When you author an empty View in the Step configuration pane, you can use Pega GenAI Autopilot to populate the form with suggested fields based on the names of the Case Type, Stages, and Steps. 

Pega GenAI Autopilot also offers smart shape-related guidance. For example, when you use a Send Email Step in your Case Type, you can use Pega GenAI Autopilot to generate message content. 

For more information, see Pega GenAI Autopilot in application development.

Pega GenAI Coach™ acts as a run-time mentor by helping users achieve optimal outcomes from processes. Pega GenAI Coach is an advanced AI-driven tool in Pega Platform that enhances user interactions and decision-making processes. It uses AI and machine learning to provide intelligent, context-aware suggestions and guidance to users, which improves the efficiency and effectiveness of business operations.  

For example, while working on a Case, if you want to review progress and recent changes, Pega GenAI Coach can summarize the Case data at run time.  

As an LSA, configure Pega GenAI Coach to ensure that it suits your organization's objectives and the specific needs of its employees. Use Pega GenAI Coach to edit definitions, instructions, and data sources by providing users with contextual guidance.

For more information, see Enabling Pega GenAI Coach.

Pega GenAI Coach supports user mentoring for Pega Platform enterprise applications. Pega GenAI AgentTrainer™ is an effective tool for guidance or customer service representative (CSR) training. It emulates customer interactions in your digital messaging Channel, which enhances CSR training and feedback.

Pega GenAI Agent Trainer simulates chat sessions with sample customers, defines scenarios, and sets up Personas for comprehensive training. This feature helps improve CSR performance and customer satisfaction by providing real-time insights and access to saved data. 

For more information, see Setting up a Pega GenAI Agent Trainer for Pega Customer Service. 

Self-study Buddy and its generative AI technology are valuable tools for students who study Pega Infinity™ with personalized assistance. Self-Study Buddy is an intelligent assistant designed to support learners in their journey, particularly those studying the Pega Infinity software suite. Using generative AI technology, Self-study Buddy provides personalized assistance based on Pega Academy and Pega Documentation content. 

For more information, see Self-study Buddy  

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