Designing a mobile app experience
1 Task
15 mins
Beginner
Mobile
English
Scenario
The Travel Management Customer Support (TMCS) Blueprint targets an omnichannel guest experience, with the Guest Persona identified as a key persona across web, mobile, and social channels.
U+ Hotels wants guests to log and track complaints directly from their phones, instead of calling the service desk. To support this, you configure a mobile Channel for the TMCS application so that a guest can create a Complaint Resolution Case, view a list of their complaints, and navigate the app from a branded mobile experience.
As a Solution Builder, your Lead System Architect has asked you to set up the mobile Channel, add a mobile list page for complaints, configure the navigation, and apply U+ Hotels branding.
Note: This challenge has been configured with Single sign-on (SSO) using your Pega Academy credentials. If you are not automatically signed-in to the challenge environment after initializing the instance, you may use the credentials provided.
The following table provides the credentials you may need to complete the challenge:
| Role | User name | Password |
|---|---|---|
| Solution Builder | [email protected] | pega123! |
After completing this challenge, you should be able to:
- Create a mobile Channel for a Constellation application.
- Add a mobile list page bound to a Case Type and its list Data View.
- Configure mobile navigation, including a floating action button.
- Customize mobile app branding, including the app icon, launch screen, and theme.
Detailed Tasks
1 Designing a mobile app experience
Use the technical documentation linked in the Journey map above to complete the assigned tasks. The technical documentation might have more information than you need to complete the tasks.
Acceptance criteria
- The TMCS application has a mobile Channel named UPlus Hotels Assist. The mobile Channel:
- Has a description that explains the purpose of the app to guests.
- Is associated with the Guest Persona (Users).
- The UPlus Hotels Assist mobile Channel includes a mobile list page named My Complaints. The My Complaints list page:
- Is bound to the Complaint Resolution Case Type and its list Data View.
- Displays relevant list item fields, such as Case ID, Complaint Description, Complaint Date, Complaint Severity, and Work Status.
- Includes an Edit details swipe action.
- The bottom navigation menu of the UPlus Hotels Assist mobile app includes the following items, in order: My Complaints (mobile list page), Create (creates a Complaint Resolution Case), and Log off. The Create action is configured so that guests create a Complaint Resolution Case, presented as a floating action button.
- The UPlus Hotels Assist mobile app uses a customized app icon and launch screen, and a theme consistent with U+ Hotels branding.
Directions
- Navigate to Channels and create a mobile Channel named UPlus Hotels Assist as detailed in the Acceptance criteria.
- Open the UPlus Hotels Assist mobile Channel and add the My Complaints mobile list page as detailed in the Acceptance criteria.
- Configure the list item fields and an Edit details swipe action for the My Complaints list page.
- Configure the bottom navigation menu with the My Complaints, Create, and Log off items as detailed in the Acceptance criteria.
- Customize the app icon, launch screen, and theme as detailed in the Acceptance criteria.
- Save your changes.
Available in the following mission:
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