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Leveraging reports in the contact center

Linking Cases and Case Types in Constellation applications

  • Challenge

    Linking Cases and Case Types in Constellation applications

    4 Aufgaben

    35 Min.

    Pega Platform '23 Visible to: All users
  • During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...

Linking Knowledge articles to service cases

  • Challenge

    Linking Knowledge articles to service cases

    4 Aufgaben

    5 Min.

    Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

Localizing a UI form

Managing content

  • Challenge

    Managing content

    3 Aufgaben

    10 Min.

    Visible to: All users
  • U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...

Managing data with Toolbox

  • Challenge

    Managing data with Toolbox

    5 Aufgaben

    30 Min.

    Visible to: All users
  • The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...

Managing Deployment levels and packages

  • Challenge

    Managing Deployment levels and packages

    5 Aufgaben

    30 Min.

    Visible to: All users
  • MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...

Managing deployment packages in Pega Robot Manager

  • Challenge

    Managing deployment packages in Pega Robot Manager

    4 Aufgaben

    30 Min.

    Pega Robot Manager 8.8 Visible to: All users
  • MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...

Managing runtime configuration

  • Challenge

    Managing runtime configuration

    3 Aufgaben

    20 Min.

    Visible to: All users
  • MyTown users want to manage automation performance and assign tasks using the Pega Robot Managerâ„¢ application. The MyTown robotic development teams...

Manipulating application data in Dev Studio

  • Challenge

    Manipulating application data in Dev Studio

    3 Aufgaben

    20 Min.

    Visible to: All users
  • To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...

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