Search
Pega Express introduction
-
Modul
Pega Express introduction
3 Themen
20 Min.
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Modul
Email Manager portal
6 Themen
55 Min.
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Escalating late work
-
Modul
Escalating late work
1 Thema
10 Min.
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Skipping a Process or a Stage
-
Modul
Skipping a Process or a Stage
1 Thema
10 Min.
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Implementing and deploying Pega Care Management
-
Modul
Implementing and deploying Pega Care Management
6 Themen
55 Min.
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Intelligent routing
-
Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Express phases
-
Modul
Pega Express phases
4 Themen
25 Min.
-
The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
-
Modul
Low code during the Build phase
5 Themen
55 Min.
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Pega case management for designers
-
Modul
Pega case management for designers
10 Themen
1 Std. 50 Min.
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.