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Working with Voice AI models

  • Modul

    Working with Voice AI models

    2 Themen

    15 Min.

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Adding and configuring adapters

Adding framework components to a solution

Applying advanced automation techniques and best practices

  • Challenge

    Applying advanced automation techniques and best practices

    5 Aufgaben

    35 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...

Configuring organization structure

  • Challenge

    Configuring organization structure

    6 Aufgaben

    15 Min.

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

Configuring Pega Robot Manager

  • Challenge

    Configuring Pega Robot Manager

    4 Aufgaben

    30 Min.

    Visible to: All users
  • MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...

Creating a basic automation

  • Challenge

    Creating a basic automation

    3 Aufgaben

    20 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details. 

    C...

Creating a case completion prediction

  • Challenge

    Creating a case completion prediction

    3 Aufgaben

    15 Min.

    Visible to: All users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

Creating a fraud prediction

  • Challenge

    Creating a fraud prediction

    3 Aufgaben

    15 Min.

    Visible to: All users
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

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