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Testing engagement policies with personas in Pega Customer Decision Hub

  • Challenge

    Testing engagement policies with personas in Pega Customer Decision Hub

    3 Aufgaben

    15 Min.

    Visible to: All users
  • U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.

    To...

Training a topic model to improve email routing

Training the email bot to understand topics

  • Challenge

    Training the email bot to understand topics

    1 Aufgabe

    15 Min.

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Updating a dialog

Updating a Knowledge Buddy

  • Challenge

    Updating a Knowledge Buddy

    5 Aufgaben

    5 Min.

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

Updating existing actions

Updating existing actions in bulk

  • Challenge

    Updating existing actions in bulk

    7 Aufgaben

    25 Min.

    Visible to: All users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

Updating the customer composite

  • Challenge

    Updating the customer composite

    2 Aufgaben

    5 Min.

    Visible to: All users
  • You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Use Case - Adding a new property to an existing entity

  • Challenge

    Use Case - Adding a new property to an existing entity

    2 Aufgaben

    15 Min.

    Visible to: All users
  • After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...

Use Case - Configuring 1:1 Always-on outbound schedule

  • Challenge

    Use Case - Configuring 1:1 Always-on outbound schedule

    2 Aufgaben

    15 Min.

    Visible to: All users
  • In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...

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