Search | Pega Academy

Skip to main content

- Get Started with Community
  
  Tools and knowledge to help you succeed.
- Get Inspired
- Get Involved
- Roles
- Products
- Concepts
- What's New
- Browse Documentation
- Visit Pega Documentation
- Learn
  - My Training
    - My Dashboard
  - Find Training
- Certifications
  - Get Certified
  - Find Certifications
    - Verify a Certification
    - Find Pega Certified Professionals
- About
  - Learning
  - Programs
- Visit Pega Academy
- Get Support
- Support Resources
- Working with Support
- EXPERT INSIGHTS
  
  Master Pega products and capabilities with advice from our experts.
- Browse the Marketplace
- Get Involved with Marketplace
- Visit Pega Marketplace

- Pega.com
  
  Explore solutions, events, and customers
  
  PegaWorld iNspire
  
  Register for our flagship event
  
  Partners
  
  Discover program benefits and enablement resources
  
  Marketplace
  
  Extend Pega with components and apps
  
  My Pega
  
  Manage your organization's relationship with Pega
  
  Pega Community
  
  Drive success with centralized content and resources
  
  Documentation
  
  Find product guides and reference docs
  
  Academy
  
  Complete missions, earn badges, and stay current
  
  Pega Constellation Design System
  
  Browse library of UI/UX templates, patterns, and components
  
  Careers
  
  Pega Support

- Log in or sign up to set up user profile.
- Log in or sign up to set up personalized notifications.

Search

Next Best Action

Gesprächskanäle

Customer Service Developer

Consulting Solution Executive

(Clear filters)

Language

English
Français

Library

Product Training

Type

Mission

Module

Skill Level

Beginner

Capability

Berichterstellung

Case Management

Datenintegration

Entscheidungsmanagement

Gesprächskanäle

Chat and Messaging

Email

Low-Code-App-Entwicklung

Next Best Action

Voice AI

Role

Account Executive

Business Architect

Consulting Solution Executive

Customer Service Developer

Decisioning Architect

Experience Designer

Lead System Architect

Next-Best-Action Analyst

Next-Best-Action Designer

Next-Best-Action Specialist

Pega Delivery Leader

Robotics System Architect

Sales Consultant

Senior System Architect

Solutions Consultant

Solutions Consulting Manager

Solutions Engineer

System/Cloud Ops Administrator

System Architect

Team Lead

Pega Customer Decision Hub Foundation

Mission

Pega Customer Decision Hub Foundation

5 Module

5 Challenges

4 Std.

Pega Customer Decision Hub '23 Pega Customer Decision Hub 8.8 Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4
Visible to: All users
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Digital Messaging

Mission

Pega Digital Messaging

8 Module

7 Challenges

5 Std. 40 Min.

Pega Customer Service '23 Pega Customer Service 8.8 Pega Customer Service 8.6
Visible to: All users
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

Mission

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

5 Challenges

1 Std. 30 Min.
Pega Customer Decision Hub '24.1 Visible to: All users
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems...

Digital messaging

Modul

Digital messaging

3 Themen

25 Min.

Pega Customer Service 8.8 (Français)
Visible to: All users
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Search the archive

Contact Us

About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

Join the conversation

X (Twitter)
Facebook
Linkedin
Youtube

Company

About Pega
Office Locations
Careers
Contact Us

Pega Sites

Pega Academy
Pega Community
Documentation
Support
Pega Marketplace
PegaWorld
Blog

Legal

Terms of Use
Support
Glossary
Privacy
Your Privacy Choices
Trademarks

©2024 Pegasystems Inc.

Open in new window

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Google Chrome
Mozilla Firefox
Microsoft Edge

Close Deprecation Notice Close Deprecation Notice