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24.1 Release notes

  • Modul

    24.1 Release notes

    2 Themen

    25 Min.

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Accessibility foundations

  • Modul

    Accessibility foundations

    4 Themen

    50 Min.

    Visible to: All users
  • Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.

    For Dragon Naturally Speaking users, leverage...

Accessibility in your project plan

  • Modul

    Accessibility in your project plan

    5 Themen

    1 Std. 5 Min.

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Best practices for building accessibility into Pega applications

  • Modul

    Best practices for building accessibility into Pega applications

    5 Themen

    1 Std. 15 Min.

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

  • Modul

    Business case for accessibility

    3 Themen

    35 Min.

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Configuring chat queues and routing

  • Modul

    Configuring chat queues and routing

    5 Themen

    40 Min.

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

Configuring Digital Messaging Manager

Creating custom tabs

  • Modul

    Creating custom tabs

    2 Themen

    25 Min.

    Visible to: All users
  • Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Customizing the customer service user interface

  • Modul

    Customizing the customer service user interface

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

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