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Implementing and deploying Pega Care Management

  • Modul

    Implementing and deploying Pega Care Management

    6 Themen

    55 Min.

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Intelligent email

Interacting with customers using a chatbot

  • Modul

    Interacting with customers using a chatbot

    3 Themen

    30 Min.

    Visible to: All users
  • In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...

UI from the designer perspective

  • Modul

    UI from the designer perspective

    11 Themen

    1 Std. 16 Min.

    Visible to: All users
  • This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions. 

Modifying the customer composite

  • Modul

    Modifying the customer composite

    4 Themen

    25 Min.

    Visible to: All users
  • The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action and customer interactions

Pega Call introduction

  • Modul

    Pega Call introduction

    3 Themen

    25 Min.

    Visible to: All users
  • Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...

Pega case management for designers

  • Modul

    Pega case management for designers

    10 Themen

    1 Std. 50 Min.

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Customer Service overview

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