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Creating custom tabs
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Modul
Creating custom tabs
2 Themen
25 Min.
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Debugging system performance
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Modul
Debugging system performance
3 Themen
1 Std.
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Measuring system performance
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Modul
Measuring system performance
5 Themen
1 Std. 25 Min.
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Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Promoting rule reuse with relevant records
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Modul
Promoting rule reuse with relevant records
1 Thema
15 Min.
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Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Reviewing log files
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Modul
Reviewing log files
3 Themen
30 Min.
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Rule resolution
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Modul
Rule resolution
5 Themen
1 Std.
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Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Assessing application performance
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Challenge
Assessing application performance
2 Aufgaben
10 Min.
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...