Search
Customer Decision Hub predictions
-
Modul
Customer Decision Hub predictions
3 Themen
35 Min.
-
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Customizing the customer service user interface
-
Modul
Customizing the customer service user interface
2 Themen
15 Min.
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining prediction patterns
-
Modul
Defining prediction patterns
2 Themen
20 Min.
-
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Dev Studio overview
-
Modul
Dev Studio overview
1 Thema
15 Min.
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Digital messaging
-
Modul
Digital messaging
3 Themen
25 Min.
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Guiding a customer service agent with dialogs
-
Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Offline projects explained
-
Modul
Offline projects explained
4 Themen
45 Min.
Pega Mobile Client -
Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...
Pega Low-Code App Factory introduction
-
Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Perpetual KYC with event-driven architecture
-
Modul
Perpetual KYC with event-driven architecture
3 Themen
35 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...