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Application Development Intermediate

Constellation Adoption

  • Mission

    Constellation Adoption

    5 Module

    11 Challenges

    12 Std. 10 Min.

    Pega Platform '23 Visible to: All users
  • Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

    Note: This...

Data and Integration Intermediate

Pega Digital Messaging

Authenticating customers using Digital Messaging

  • Modul

    Authenticating customers using Digital Messaging

    2 Themen

    20 Min.

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Coexistence for Constellation service requests

  • Modul

    Coexistence for Constellation service requests

    5 Themen

    40 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Configuring chat queues and routing

  • Modul

    Configuring chat queues and routing

    5 Themen

    40 Min.

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

Configuring Digital Messaging Manager

Creating Customer Service data sources

  • Modul

    Creating Customer Service data sources

    1 Thema

    10 Min.

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

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