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Configuring common phrases for agents

Szenariobasierte Test-Cases erstellen und ausführen

Customizing the customer service user interface

  • Modul

    Customizing the customer service user interface

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

DevOps

  • Modul

    DevOps

    5 Themen

    50 Min.

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Digital messaging

  • Modul

    Digital messaging

    3 Themen

    25 Min.

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Generating test coverage reports

  • Modul

    Generating test coverage reports

    4 Themen

    25 Min.

    All Products Visible to: All users
  • This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Guiding a customer service agent with dialogs

  • Modul

    Guiding a customer service agent with dialogs

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Managing roles and users in Deployment Manager

  • Modul

    Managing roles and users in Deployment Manager

    3 Themen

    17 Min.

    All Products Visible to: All users
  • In this module, you learn about the following aspects of Deployment Manager:

    • Using the privileges that control access to the features available on...

Monitoring the Deployment Manager pipelines

  • Modul

    Monitoring the Deployment Manager pipelines

    3 Themen

    20 Min.

    Visible to: All users
  • In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Performing Pega scenario testing

  • Modul

    Performing Pega scenario testing

    6 Themen

    35 Min.

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

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