Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.

Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...