Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...

When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...

There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...