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Applying NLP for Case classification

  • Modul

    Applying NLP for Case classification

    1 Thema

    10 Min.

    Pega Platform '24.1 Visible to: All users
  • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Applying the advanced features of test automation

  • Modul

    Applying the advanced features of test automation

    4 Themen

    25 Min.

    All Products Visible to: All users
  • Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Architecture and design during the Prepare phase

  • Modul

    Architecture and design during the Prepare phase

    6 Themen

    1 Std. 30 Min.

    Visible to: All users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Building a Data Model for Business Architects

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Modul

    Building the Customer Insights Cache

    9 Themen

    1 Std. 45 Min.

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Capturing and presenting data

Creating a data relationship

Creating and setting application variables

Creating Customer Service data sources

  • Modul

    Creating Customer Service data sources

    1 Thema

    10 Min.

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

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