Search
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Aufgaben
15 Min.
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a data source
-
Challenge
Configuring a data source
1 Aufgabe
15 Min.
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring Primary Fields for BAs
-
Challenge
Configuring Primary Fields for BAs
4 Aufgaben
10 Min.
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Constructing Views in Constellation for BAs
-
Challenge
Constructing Views in Constellation for BAs
6 Aufgaben
40 Min.
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Creating a data object for BAs
-
Challenge
Creating a data object for BAs
4 Aufgaben
30 Min.
-
One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...
Creating data relationships for BAs
-
Challenge
Creating data relationships for BAs
2 Aufgaben
10 Min.
-
In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...
Customizing the user interface for agents
-
Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Aufgaben
30 Min.
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Manipulating application data for BAs
-
Challenge
Manipulating application data for BAs
2 Aufgaben
20 Min.
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must...