Search
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Application quality practices
-
Modul
Application quality practices
5 Themen
40 Min.
All Products -
This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...
Applying the advanced features of test automation
-
Modul
Applying the advanced features of test automation
4 Themen
25 Min.
All Products -
Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...
Configuring common phrases for agents
-
Modul
Configuring common phrases for agents
1 Thema
10 Min.
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customer Decision Hub predictions
-
Modul
Customer Decision Hub predictions
3 Themen
35 Min.
-
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Customizing the customer service user interface
-
Modul
Customizing the customer service user interface
2 Themen
15 Min.
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining prediction patterns
-
Modul
Defining prediction patterns
2 Themen
20 Min.
-
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
DevOps
-
Modul
DevOps
5 Themen
50 Min.
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Digital messaging
-
Modul
Digital messaging
3 Themen
25 Min.
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Generating test coverage reports
-
Modul
Generating test coverage reports
4 Themen
25 Min.
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...