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Applying NLP for Case classification
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Modul
Applying NLP for Case classification
1 Thema
10 Min.
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Inviting users to an application
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Modul
Inviting users to an application
1 Thema
10 Min.
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Best practices for keeping your Pega applications running smoothly
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Modul
Best practices for keeping your Pega applications running smoothly
3 Themen
25 Min.
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Building the customer analytical data model
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Modul
Building the customer analytical data model
9 Themen
1 Std. 55 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Modul
Building the Customer Insights Cache
9 Themen
1 Std. 45 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Managing application access for Business Architects
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Modul
Managing application access for Business Architects
2 Themen
30 Min.
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Case Life Cycle design for Business Architects
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Modul
Case Life Cycle design for Business Architects
6 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Pega positioning for Business Architects
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Modul
Pega positioning for Business Architects
7 Themen
1 Std. 40 Min.
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
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Modul
Pega tools that support Scrum for Business Architects
6 Themen
1 Std. 45 Min.
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Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Creating a Pega Platform application
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Modul
Creating a Pega Platform application
3 Themen
40 Min.
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...